Our Story

About Process IQ Global

Founded in 2025 to bridge the gap between international expectations and offshore excellence — headquartered in Kochi, Kerala.

Our Story

A Different Kind of BPO Partner

Process IQ Global was founded in 2025 by a team of Australian and Indian business management specialists who saw a clear gap in the market: international companies needed more than a staffing agency — they needed a true offshore partner that understood their standards, their systems, and their ambitions.

Headquartered in Kochi, Kerala — one of India's most dynamic technology and shared-services cities — we combined deep knowledge of Australian, UK, and US business cultures with access to India's world-class professional talent pool.

Company Snapshot

Process IQ Global at a Glance

Founded

2025 — by Australian and Indian management specialists

Headquarters

Kochi, Kerala, India — India's premier tech and BPO hub

Markets Served

Australia, United Kingdom, United States, Europe & Middle East

Operations

Dedicated leased internet lines, 24/7 CCTV, secure environment

Timezone Support

Flexible shift alignment to match your local business hours

Team

Qualified professionals across all seven service verticals

Purpose & Direction

Mission & Vision

Our Mission

"To support and be a reliable partner in providing colleagues who create value and are indispensable to the organisations they serve."

Every professional we place is selected not only for technical competency but for their ability to become a true asset within your team — contributing ideas, maintaining standards, and growing with your business.

Our Vision

"To be an innovative leader in Human Resource Management — developing workflow excellence through technology and Artificial Intelligence."

We are actively investing in AI-assisted recruiting, smart workflow automation, and intelligent reporting systems that will continue to elevate quality and efficiency.

Location Advantage

The Kochi Advantage

Kochi is India's answer to Singapore — a cosmopolitan, well-connected city with world-class infrastructure and a rapidly maturing technology ecosystem. Home to Infopark and SmartCity campuses, Kochi is the preferred base for Australian and UK BPO operations in South Asia.

Stable modern IT infrastructure with high-speed connectivity

Strong English-proficient graduates from top Kerala universities

Lower cost-of-living vs. Bangalore or Mumbai — savings passed to clients

Growing ecosystem of legal, financial, and technology professionals

Safe, professionally vibrant city with long-term operational stability

Our Values

What We Stand For

Integrity First

We do what we say, say what we mean, and protect your data as if it were our own.

Seamless Partnership

We integrate with your culture, tools, and goals — not just your task list.

Continuous Improvement

We invest in technology, training, and process refinement every quarter.

Client-Centric Delivery

Your KPIs are our KPIs. Your success drives every decision we make.